Privacy Policy
VENTA X Co., Ltd. (“Company”) values your personal information and complies with the Personal Information Protection Act of the Republic of Korea and other applicable laws. This Policy explains how the Company processes and protects personal information through its website, VENTA CMS LBVR, and VENTA X apps.
1. Scope
This Policy applies to the following services operated by the Company:
- Corporate website: ventax.ai and its subpages
- Business services: VENTA CMS and VENTA CMS LBVR
- Consumer apps: VENTA X and related showcase apps
Third-party app stores, social media services, and linked websites are governed by their respective privacy policies.
2. Purposes, Categories, and Retention
| Service | Purpose | Information processed | Retention |
|---|---|---|---|
| Website and LBVR inquiries Based on consent | Reviewing and responding to implementation, quotation, content production, and partnership inquiries | Required: inquiry category, name, email, and message Optional: company/organization, country, and telephone number | Deleted without undue delay after the inquiry is completed, unless retention is required by law. |
| App purchases and use | Verifying in-app purchases, delivering paid content, restoring purchases, and responding to errors or misuse | Platform user identifier, order/transaction identifier, purchased item, purchase status and time, content use/playback records, device/app version, and error records The Company does not directly collect raw payment-card details. | For the period necessary to provide the service and resolve disputes. Transaction records subject to statutory retention are kept for the applicable legal period. |
| App events Based on consent | Operating events, confirming participation, notifying winners, and delivering prizes | Platform user ID, profile information, event participation data, and winner contact details | Deleted without undue delay after the event and prize delivery are completed, or for the period separately disclosed and consented to. |
| Website analytics and security | Traffic analysis, service improvement, error analysis, and prevention of abnormal or automated requests | Visitor/session identifiers, access time, page URL/title, referring page, UTM parameters, browser/OS/device type, user agent, screen/viewport dimensions, language/time zone, time spent, and a one-way hash of the IP address | The visitor identifier is stored in the browser for up to one year. Server logs are retained until their analytics and security purposes are fulfilled and then deleted. |
| Inquiry security logs | Preventing duplicate or automated submissions and responding to failures and security incidents | One-way hash of the IP address, submission time, inquiry category, and processing status The inquiry message and contact details are not written to operational logs. | Deleted after the anti-abuse purpose has been fulfilled. |
If a processing purpose changes, the Company will take the steps required by applicable law, including obtaining separate consent where required. Information voluntarily provided by email or telephone is processed to handle and respond to the inquiry.
3. How We Collect Information
- Information you submit through the website inquiry form, email, or telephone
- Information provided while using a VENTA X app or participating in an event
- Information supplied through purchases or integrations with app stores and platforms such as Meta, Apple, Google, and PICO
- Information automatically generated by devices or systems while websites and apps are used
4. Disclosure to Third Parties
The Company processes personal information within the disclosed purposes and does not provide it to third parties without your consent. It may disclose information only where specifically permitted or required by applicable law.
5. Processing by Service Providers
The Company uses the following provider to deliver its services. It establishes appropriate contractual safeguards and supervises the provider as required by applicable law.
| Provider | Service | Information | Retention |
|---|---|---|---|
| Amazon Web Services, Inc. | Transmission of inquiry emails using Amazon SES | Information entered in the website inquiry form | For the time necessary to transmit the email and any period required by the provider's legal obligations |
Changes to providers or delegated tasks will be disclosed in this Policy. Inquiry emails currently use the AWS email-sending endpoint in the Seoul Region.
6. External Platforms and App Stores
VENTA X apps may be distributed through platforms such as Meta Quest, Apple Vision Pro, and PICO. Payments and platform accounts are managed by the relevant platform operator. The Company receives only the transaction and usage information needed to deliver content and verify purchases. Each operator's privacy policy applies to information it processes independently.
7. Cookies and Similar Technologies
The LBVR page may use a session cookie and browser local storage to save a random visitor identifier for analytics and service security. The identifier itself does not contain a name or email address.
You may block or delete cookies and site data through your browser settings. General content remains available, although analytics continuity and certain security functions may be limited.
8. Deletion Procedures
The Company deletes personal information without undue delay when the retention period expires or the processing purpose is fulfilled. Information that must be retained under another law is separated from other data.
- Electronic records: securely deleted so they cannot be restored or reproduced
- Paper records: shredded or incinerated
9. Your Rights
You may request access to, correction or deletion of, suspension of processing of, or withdrawal of consent for your personal information. These rights may also be exercised through a legal or authorized representative. The Company may verify the identity and authority of the requester.
Requests: staff@ventavr.com
Telephone: +82-2-2132-5553
A request may be restricted in whole or in part where applicable law limits the right or requires continued retention; the Company will explain the reason.
10. Security Measures
The Company implements appropriate administrative, technical, and physical safeguards, including least-privilege access, access-log controls, protected transmissions, security software, and physical access controls. Operational inquiry logs do not contain inquiry messages or contact details, and IP addresses are processed as one-way hashes.
11. Children Under 14
The Company's web inquiry service and VENTA X apps are not generally directed to children under 14. If the Company must process a child's personal information, it will obtain consent from a legal guardian and take other steps required by applicable law.
12. Privacy Officer and Complaints
The Company has appointed the following privacy officer to oversee personal-information processing and handle inquiries and remedies.
Privacy Officer: Wooyeol Jeon
Department: Business Planning Team
Email: staff@ventavr.com
Telephone: +82-2-2132-5553
Address: Suite 615, DMC High-Tech Industry Center, 330 Seongam-ro, Mapo-gu, Seoul, Republic of Korea
13. Remedies for Privacy Infringement
You may contact the following Korean authorities for advice or remedies:
- Personal Information Infringement Report Center: 118 · privacy.kisa.or.kr
- Personal Information Dispute Mediation Committee: 1833-6972 · www.kopico.go.kr
- Korean National Police Cybercrime Reporting System: 182 · ecrm.police.go.kr
14. Changes to This Policy
This Policy applies from its effective date. If it is revised because of changes in law, services, or processing practices, the Company will publish the changes and effective date on its website. Material changes affecting your rights may be communicated separately where necessary.
Published: September 18, 2026
Effective: September 18, 2026